Are pre-billed customers excluded from the OTS process?

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• For RFS customers that pre-sign an agreement with a retailer for up to 24 months ahead of their service being delivered, do these customers fall under the OTS process?

  For Business customers the proposal is to include customers with delivery lead times up to 6 months ahead of delivery. For consumer customers this is proposed to be 90 days. It would not be wise for a retailer to include customers with a RFS > 90 ...

• GPL & OTS obligations - RCPID

  The GPL & OTS obligations are the responsibility of the retailer that customers buy from. There is no way to avoid these by off-loading to a retailer that the customer does not have a contractual / customer relationship with. No matter the size of ...

• What's the process for advising that our tier has been adjusted?

  It's automatic. You will see the transactions in the CWP platform. You can monitor it yourself.

• CWP Governance Structure

  The CWP governance structure is set out in our Rules (please see attached at the end of this article), our Companies House Articles of Association and the Model Articles of Association of a Limited by Guarantee company (also attached). The Rules ...

• Is the only payment arrangement Direct Debit, or are there other options?

  We use Direct Debit only for lower and middle tier customers. If you are on the high tier, or above, we will discuss invoicing options as well.