How do I access CWP?

• Related Articles

• CWP Governance Structure

  The CWP governance structure is set out in our Rules (please see attached at the end of this article), our Companies House Articles of Association and the Model Articles of Association of a Limited by Guarantee company (also attached). The Rules ...

• Introduction to CWP Support portal

  The CWP support portal can be found under the URL: https://support.cwpuk.org/portal/en/home This is the main point of contact between clients and our support team, here you can raise tickets, view your ticket history, access our Knowledgebase and ...

• Getting set up on CWP

  Getting started Setting up an RCP account To begin you will need to set up an RCP account. Firstly to set up an account you will need to go to cwpuk.org, under the Join CWP tab there is a web form that you will need to complete. The Join CWP web form ...

• If, as a company, we decide to join as a Retail Provider and then later on we decide to join as an Access Provider, do we have to sign up for the two things separately or we can we sign up for one and then add the other one to the same membership at a later date?

  They are two separate subscriptions. Access Providers require the ‘Wholesale’ service and Retail Providers need the ‘Switching’. If a company decides to join as a Retailer and also wants to become a Wholesaler, it will require a second subscription. ...

• Is there a potential that we can lift and shift our customer base onto the CWP/ CSP system?

  We have made a change request for the system to allow the uploading of customer records onto CWP on a month-by-month basis. It will incorporate all the requirements for One Touch Switching, so we're capturing the customer’s first and last name, the ...