Is there a potential that we can lift and shift our customer base onto the CWP/ CSP system?
We have made a change request for the system to allow the uploading of customer records onto CWP on a month-by-month basis. It will incorporate all the requirements for One Touch Switching, so we're capturing the customer’s first and last name, the UPRN and the address or customer number. So, we would capture your allocated customer number in our system and that will allow another gaining provider somewhere in the UK to sell to this address at that UPRN and for CWP to proceed with a match request. You would provide a set of PDF's that sets out the early termination charges for a given customer at any point that a gaining provider requests a switch. If you are the gaining provider, the switch is not so much of a time sensitive issue. The time sensitive issue comes with the losing provider having to acknowledge and respond to a provider that their customer has decided to switch to.
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The CWP governance structure is set out in our Rules (please see attached at the end of this article), our Companies House Articles of Association and the Model Articles of Association of a Limited by Guarantee company (also attached). The Rules ...
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Common Wholesale Platform is currently under the domain cwpuk.org and is comprised of 4 systems that are split into their own subdomains. The components of CWP are: - support.cwpuk.org this is where we host our client support help centre, this portal ...
Introduction to CWP Support portal
The CWP support portal can be found under the URL: https://support.cwpuk.org/portal/en/home This is the main point of contact between clients and our support team, here you can raise tickets, view your ticket history, access our Knowledgebase and ...
TOTSCo are not yet allocating the RCPID. How will CSP work without this?
CSP temporarily uses the Ofcom RID and will replace with RCPID when available. You need this RID to sign up to be a member on our website, which we will convert to RCPID later.
Getting set up on CWP
Getting started Setting up an RCP account To begin you will need to set up an RCP account. Firstly to set up an account you will need to go to cwpuk.org, under the Join CWP tab there is a web form that you will need to complete. The Join CWP web form ...