Once that one year of membership period is over, what happens then?

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• When we sign up, what is there a minimum term of the contract period?

  One year.

• If, for any particular reason, the membership needs to be cancelled, do you have specific cancellation terms in your contract?

  Relation terms will be the remainder of the current year. There are no options for cancellation within the period.

• If, as a company, we decide to join as a Retail Provider and then later on we decide to join as an Access Provider, do we have to sign up for the two things separately or we can we sign up for one and then add the other one to the same membership at a later date?

  They are two separate subscriptions. Access Providers require the ‘Wholesale’ service and Retail Providers need the ‘Switching’. If a company decides to join as a Retailer and also wants to become a Wholesaler, it will require a second subscription. ...

• If we get to our maximum limit of transactions before the end of the year we’ve signed up for, what would happen?

  The transactions are reviewed on a quarterly basis. If you join today as a low tier member (max 100 transactions included) and in three months’ time you've done 105 transactions, for the next quarter we'll adjust your Direct Debit and put you onto ...

• How many wholesale connections are transacted via the platform per month/quarter/year?

  That is not something we can share. However, we have stress-tested the platform and it is possible to handle the entire UK connection and switching requirement.