TOTSCo are not yet allocating the RCPID. How will CSP work without this?

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  The GPL & OTS obligations are the responsibility of the retailer that customers buy from. There is no way to avoid these by off-loading to a retailer that the customer does not have a contractual / customer relationship with. No matter the size of ...

• Is there a potential that we can lift and shift our customer base onto the CWP/ CSP system?

  We have made a change request for the system to allow the uploading of customer records onto CWP on a month-by-month basis. It will incorporate all the requirements for One Touch Switching, so we're capturing the customer’s first and last name, the ...

• With onboarding, what is normally the time scale? If we signed tomorrow, how soon could we go live?

  If you sign up tomorrow and set the payment up, it will take two days for your direct debit to go through. Once the direct debit is confirmed, we will send your login details and you'll be up and running from a portal perspective. If you want to ...

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  The CWP governance structure is set out in our Rules (please see attached at the end of this article), our Companies House Articles of Association and the Model Articles of Association of a Limited by Guarantee company (also attached). The Rules ...

• If, as a company, we decide to join as a Retail Provider and then later on we decide to join as an Access Provider, do we have to sign up for the two things separately or we can we sign up for one and then add the other one to the same membership at a later date?

  They are two separate subscriptions. Access Providers require the ‘Wholesale’ service and Retail Providers need the ‘Switching’. If a company decides to join as a Retailer and also wants to become a Wholesaler, it will require a second subscription. ...