What's the process for advising that our tier has been adjusted?

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• If we sign up for a particular tier, there are a maximum number of transactions for that tier. What are the actual transactions that are counted towards the maximum?

  The transactions that are counted are any gaining transactions. So, if you are Retailer and you gain a new customer through the platform, that will be counted as a gaining transaction. If you are a Wholesaler and you gain a wholesale connection, that ...

• Are pre-billed customers excluded from the OTS process?

  This is a contractual matter. The retailer needs to make it clear in their SI letter that as a pre-billed customer wishes to switch before the end of the term of his service, he may not be refunded any of the pre-billed amount.

• For RFS customers that pre-sign an agreement with a retailer for up to 24 months ahead of their service being delivered, do these customers fall under the OTS process?

  For Business customers the proposal is to include customers with delivery lead times up to 6 months ahead of delivery. For consumer customers this is proposed to be 90 days. It would not be wise for a retailer to include customers with a RFS > 90 ...

• How quick is it to sign up to the platform?

  5-10 minutes, it’s an automated process that's completed via the website https://cwpuk.org/join-cwp/. Once signed up and the first Direct Debit it processed, we have a manual credit check process. Following this, we aim to complete in 2 days, when we ...

• Is the only payment arrangement Direct Debit, or are there other options?

  We use Direct Debit only for lower and middle tier customers. If you are on the high tier, or above, we will discuss invoicing options as well.