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Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...
How do I access CWP?
Common Wholesale Platform is currently under the domain cwpuk.org and is comprised of 4 systems that are split into their own subdomains. The components of CWP are: - support.cwpuk.org this is where we host our client support help centre, this portal ...
Introduction to CWP Support portal
The CWP support portal can be found under the URL: https://support.cwpuk.org/portal/en/home This is the main point of contact between clients and our support team, here you can raise tickets, view your ticket history, access our Knowledgebase and ...
Getting set up on CWP
Getting started Setting up an RCP account To begin you will need to set up an RCP account. Firstly to set up an account you will need to go to cwpuk.org, under the Join CWP tab there is a web form that you will need to complete. The Join CWP web form ...
How quick is it to sign up to the platform?
5-10 minutes, it’s an automated process that's completed via the website https://cwpuk.org/join-cwp/. Once signed up and the first Direct Debit it processed, we have a manual credit check process. Following this, we aim to complete in 2 days, when we ...