When we sign up, what is there a minimum term of the contract period?

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• If, for any particular reason, the membership needs to be cancelled, do you have specific cancellation terms in your contract?

  Relation terms will be the remainder of the current year. There are no options for cancellation within the period.

• How do we control the wholesale price, contract length, delivery SLA etc sold via the platform?

  The platform is a marketplace for retailers and wholesalers to trade services. Whilst we do have a CWP reference product and reference terms, no member is required to use these and as such any wholesale member is able to set their own price, contract ...

• How quick is it to sign up to the platform?

  5-10 minutes, it’s an automated process that's completed via the website https://cwpuk.org/join-cwp/. Once signed up and the first Direct Debit it processed, we have a manual credit check process. Following this, we aim to complete in 2 days, when we ...

• Once that one year of membership period is over, what happens then?

  The membership can be renewed. We will send out a renewal notice and you can opt to renew membership for the following year.

• For RFS customers that pre-sign an agreement with a retailer for up to 24 months ahead of their service being delivered, do these customers fall under the OTS process?

  For Business customers the proposal is to include customers with delivery lead times up to 6 months ahead of delivery. For consumer customers this is proposed to be 90 days. It would not be wise for a retailer to include customers with a RFS > 90 ...