When we sign up, what is there a minimum term of the contract period?

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• If, for any particular reason, the membership needs to be cancelled, do you have specific cancellation terms in your contract?

  Relation terms will be the remainder of the current year. There are no options for cancellation within the period.

• How do we control the wholesale price, contract length, delivery SLA etc sold via the platform?

  The platform is a marketplace for retailers and wholesalers to trade services. Whilst we do have a CWP reference product and reference terms, no member is required to use these and as such any wholesale member is able to set their own price, contract ...

• How quick is it to sign up to the platform?

  5-10 minutes, it’s an automated process that's completed via the website https://cwpuk.org/join-cwp/. Once signed up and the first Direct Debit it processed, we have a manual credit check process. Following this, we aim to complete in 2 days, when we ...

• Once that one year of membership period is over, what happens then?

  The membership can be renewed. We will send out a renewal notice and you can opt to renew membership for the following year.

• Is an order automatically accepted via the platform or is there a time period for the wholesale operator to accept or reject an order?

  No, all orders must be accepted by the wholesaler. This could be automatically by their own system sending the relevant message to CWP, but the platform does not accept orders automatically on behalf of the wholesaler.