Contract summaries, not dissimilar to a Service Implications letter, needs to be made available in bothe standards and accessible formats. CWP provides help to its members in ensuring these are available and are sent out in good time. Please see the ...
This is a contractual matter. The retailer needs to make it clear in their SI letter that as a pre-billed customer wishes to switch before the end of the term of his service, he may not be refunded any of the pre-billed amount.
For Business customers the proposal is to include customers with delivery lead times up to 6 months ahead of delivery. For consumer customers this is proposed to be 90 days. It would not be wise for a retailer to include customers with a RFS > 90 ...
CSP temporarily uses the Ofcom RID and will replace with RCPID when available. You need this RID to sign up to be a member on our website, which we will convert to RCPID later.
The GPL & OTS obligations are the responsibility of the retailer that customers buy from. There is no way to avoid these by off-loading to a retailer that the customer does not have a contractual / customer relationship with. No matter the size of ...